How AliExpress Works During The Coronavirus Outbreak

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How AliExpress works during the Coronavirus Outbreak? How to make a hair order on AliExpress during the Coronavirus Outbreak? Is it safe to receive a package from China?

As soon as China encountered this sudden epidemic situation, AliExpress promptly made adjustments to operations in order to protect both AliExpress buyers and sellers’ interests.

The AliExpress platform has extended the Chinese New Year celebration until February 18, 2020. If the buyer paid for an order during the holiday period, but the goods have not been sent off, the buyer may can cancel the order by contacting the seller or AliExpress support services. The reason for the cancellation order should be specified in the section, “Other reasons.”

Most companies and courier services in China will not work until February 10. The AliExpress platform optimizes the supply chain, redirecting the flow of goods according to the adverse situation on the domestic market. If the goods are located in foreign warehouses (such as in US, UK, Canada, France, Spain, Italy and so on), there will be no delivery delay.

Alibaba company and its partners have donated millions of money to fight the coronavirus. Alibaba has provided medications, medical vehicles, food products for the provinces affected by the epidemic of the virus. The Charity Fund of Jack Ma (the founder of Alibaba company) donated one hundred million yuan to support Coronavirus research and vaccine development.

China is a powerful country. Thanks to mutual efforts the epidemic of the virus will be defeated soon.

How to Make an Order on AliExpress during the Coronavirus Outbreak

1. In order to receive hair the most quickly, choose a shipment from the country you are in. You can choose the country at the stage of product search.

2. You can use the option “choose the country” on the product page.

If there is no such option on the page, in this case the product is shipped from China.

3. Send a message to the hair seller, asking if he is able to fulfill the order.

4. Check the hair sellers’ location and also his business license. If the hair seller is located in Wuhan city, then it will be complicated to make purchases in that hair seller’s store.

“Wuhan” in Chinese language looks like this 武汉市.

Example of a page that consists a seller’s business information with an address in Xuchang city.

The epicenter of new virus that is known as the Coronavirus is Wuhan city. China government has blocked any access to Wuhan and 16 other cities in Hubei province. This will help to prevent the further virus spreading.

******Most luckily, there is no one hair vendor on AliExpress who are located in Wuhan.****** 

Is it safe to receive a package from China?

The World Health Organization (WHO) said it is safe to receive a package from China.

“Is it safe to receive a letter or a package from China? Answer: Yes, it is safe. People receiving packages from China are not at risk of contracting 2019n-CoV. From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages”, WHO tweeted.

By the way, the virus needs a carrier (e.g. living creature) to stay alive, so there’s no risk to get infected with the coronavirus from a package since it takes several weeks to arrive at its destination.

These are typical seller messages which buyers receive during the prolonged Chinese New Yer celebration:

“Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We are trying our best to deliver your order as fast as possible. Appreciate your understanding.”

“Please note that there’s no evidence indicating packages or their contents carry any risks of virus. If you do not want to receive the order any more, you can request to cancel it on order detail page. As for the unexpected Coronavirus outbreak in China, please refer to the official announcement of WHO and other authorities. And we are paying close attention to the situation and will cooperate with AliExpress platform and relevant authorities.”

“Happy Chinese New Year from all of Chinese sellers at AliExpress! It’s been a challenging start of year, and we’d like to thank you for being with us. In response to newly announced extension of Chinese New Year holiday and related regulations, please kindly be noted that your order might be shipped with a delay due to the extended holiday (Jan 19th PT – Feb 18th PT). We are sincerely  sorry for the inconvenience caused. Should you want to cancel the order, please contact the seller, or our customer service team if you have any questions or concerns.”

You can find this message in all orders waiting for shipping.

“Hello, deal buyer, I am sorry that the recent outbreak of new coronavirus in China has affected some regional logistics capabilities and supply chain production. Temporarily cannot be transported normally. After waiting to return to normal, I will ship for you immediately. I hope you can extend the delivery time by 10 days so that we have enough time. Thank you. You need to extend the delivery time manually because the extended delivery time can only be operated by the buyer and the seller cannot. Thank you very much. As a precaution, I will send the package to you immediately if it returns to normal, thank you for your understanding.”

“After opening a dispute, you are generally entitled to 14-day product return period if the dispute fails. In this case, please be aware, you may need to cover the return shipping fees.”

Stay strong!

The length of the delay will, of course, depend on how quickly authorities are capable of tackling the virus.. Coronavirus Impact on Manufacturing and Shipping from China. This should obviously have an economic impact, at least in the short term. Can you get Coronavirus from AliExpress delivery packages? AliExpress and Coronavirus epidemic situation People receiving packages from China are not at risk of contracting. Are packages from coronavirus-hit China safe to handle? Are packages from China safe from coronavirus? AliExpress urged buyers to cancel orders due to coronavirus. You won’t catch coronavirus from packages from China. AliExpress platform has extended the Chinese New Year celebration until February 10.


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